STACK is a brand operated by Retail Display Direct Pty Ltd.
Throughout this Privacy Policy, any reference to “STACK”, “we”, “us”, or “our” refers to Retail Display Direct Pty Ltd and its associated trading brands. All personal information collected through the STACK website, platforms, and services is handled by Retail Display Direct Pty Ltd in accordance with this Privacy Policy and the Australian Privacy Act.

1. Information We Collect

We may collect the following types of personal information:
1.1 Information You Provide
  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party payment gateways)
  • Account login information
  • Enquiry or support messages
1.2 Information Collected Automatically
When you visit our website, we may automatically collect:
  • IP address
  • Browser type and version
  • Device information
  • Pages viewed and browsing behaviour
  • Referring site or search terms
  • Cookies and similar tracking technologies
1.3 Payment Information
We do not store full credit card details. All payments are processed securely through trusted third-party providers (e.g., Shopify Payments, PayPal, etc.).

2. How We Use Your Information

We use your information to:
  • Process and deliver orders
  • Communicate order updates and customer support responses
  • Manage your account and login
  • Improve website performance and user experience
  • Personalise content or product recommendations
  • Detect and prevent fraud
  • Comply with legal and regulatory obligations
We will not use your personal information for purposes unrelated to our business without your consent.

3. Cookies & Tracking Technologies

Our website uses cookies to:
  • Enable essential site functions (cart, checkout, login)
  • Analyse traffic and site usage
  • Improve browsing experience
  • Assist with marketing and remarketing campaigns
You can disable cookies in your browser settings, but certain website features may not function correctly without them.

4. Sharing Your Information

We may share personal information with:
  • Courier and delivery partners (for shipping orders)
  • Payment processors (for secure transaction handling)
  • IT and website service providers
  • Marketing or analytics partners (non-identifiable data only)
  • Legal authorities when required by law
We do not sell, trade, or rent your personal information.

5. Data Storage & Security

We take reasonable steps to protect your information from:
  • Unauthorised access
  • Misuse
  • Loss or theft
  • Modification or disclosure
Data is stored securely in systems that follow industry security standards.
However, no internet transmission is 100% secure and we cannot guarantee absolute security.

6. Accessing & Updating Your Information

You may request:
  • Access your personal information
  • Update or correct your details
  • Request deletion of your data (where legally permitted)
Requests can be made using the contact information below. We may need to verify your identity before processing your request.

7. Marketing Communications

With your consent, we may send promotional emails, updates, or offers.
You may opt out at any time by clicking “Unsubscribe” in the email or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of these external websites.
We recommend reviewing their privacy policies before providing any personal information.

9. International Transfers

If your information is processed by third-party services located outside Australia, we will take reasonable steps to ensure those providers comply with the Australian Privacy Act or similar privacy safeguards.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
Continued use of our website indicates acceptance of the updated policy.

11. Contact Us

For questions, concerns, or privacy requests, please contact us:
Email: support@stackstore.com.au
Address: 3 Wordie Place, Padstow NSW 2211 Australia