PRIVACY POLICY

Effective Date: 01/07/2026

Introduction

Retail Display Direct Pty Ltd (ABN 14 638 520 868) (“Stack”, “we”, “us”, “our”), trading as Stack is committed to privacy protection. We understand the importance of keeping Personal Information private and secure.

Our website uses cookies and similar technologies. Some are necessary for the website to operate (for example, shopping cart and security). Others help us understand how the website is used and support marketing where enabled. Your choices (including how to manage cookies through a cookie banner or settings tool, where available, and through your browser) are described in our Cookies Policy. Disabling certain cookies may affect website functions, including catalogue browsing, shopping cart features, and enquiry workflows.

By using our website, you consent to the use of cookies as described in this Privacy Policy and our Cookies Policy. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of our website, including catalogue browsing, shopping cart features, and enquiry workflows.

This Privacy Policy should be read with our Website Terms of Use and Cookies Policy. If there is any inconsistency, this Privacy Policy applies to the collection, use and disclosure of personal information.

Personal Information

Personal Information, as defined under the Privacy Act 1988 (Cth) (“Privacy Act”), means any information relating to an identified individual, or an individual who is reasonably identifiable.

We may collect and process personal information about you when you interact with us on our website, and when you purchase goods and services from us. This includes: (a) name and contact details (for example email address, phone number, billing and delivery address); (b) account and transaction information (for example order details, returns and warranty claims, communications with us); (c) payment-related information necessary to process payment (handled by our payment service providers) and fraud-prevention information; and (d) website usage and device information (for example online identifiers, internet protocol address, and browsing activity), including through cookies and similar technologies (see our Cookies Policy).

You can request access to and correct your personal information. Your rights may be limited by Australian law, for example if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law or have a legitimate purpose to keep. If you wish to make such a request, please contact us at the contact details set out below. We will aim to fulfil your request within a reasonable period of time. Where we need to verify your identity before processing a request, we will tell you what information we require and we will use it only for verification.

If you have concerns, you can send your complaint to support@stackstore.com.au, and we will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us.

How we may use your Personal Information

When you browse our catalogue, add items to your shopping cart, or submit an enquiry or quotation request, we collect and process personal information to facilitate these workflows. These may include: (a) providing and administering your account and orders (including delivery, returns and warranty claims); (b) responding to enquiries and providing quotes; (c) operating, securing and improving the website (including analytics); (d) preventing fraud and managing risk; and (e) sending marketing communications where you have opted in, or where otherwise permitted by law, and you can opt out at any time.

This information is processed securely and in compliance with the Privacy Act and the Australian Privacy Principles. You may request access to or correction of your personal information at any time by contacting us.

Cross-brand marketing (optional).

If you opt in, we may use your personal information collected through one of our brands, websites or sales channels to send you marketing about our other brands, websites or sales channels operated by us (Cross-brand Marketing). You can withdraw this opt-in at any time by using the unsubscribe function in any marketing message or by contacting us using the details below.

Reviews, testimonials and images (optional).

If you opt in, and you submit or provide a product review, rating, testimonial, comment, or any related content (including images) (Review Content), we may use, reproduce, publish and display that Review Content for marketing and promotional purposes across our brands, websites and sales channels (including in advertising, emails and social media). You can withdraw this opt-in at any time and request we stop using your Review Content for marketing by contacting us on support@stackstore.com.au.

Sharing with related companies for their marketing (optional).

If you opt in (for example by ticking the relevant box at checkout or in a pop up), we may disclose your personal information to other companies in our corporate group (Related Companies) so that they may send you marketing communications about their brands, websites, products and services. You can withdraw this opt-in at any time by contacting us on support@stackstore.com.au.

Third-Party Disclosures

We may disclose your personal information to third parties for the purposes outlined in this Privacy Policy. These third parties include:

  • service providers assisting with website hosting, analytics, payment processing, and delivery services,
  • marketing and advertising partners for remarketing and campaign measurement, where permitted by law,
  • professional advisors, such as accountants, auditors, and legal counsel, for business operations and compliance purposes,
  • government agencies, regulators, and law enforcement bodies, where required or authorised by law,
  • entities involved in corporate transactions, such as mergers or acquisitions, subject to appropriate safeguards.

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure the overseas recipient handles the information in compliance with the Australian Privacy Principles, including implementing contractual and technical safeguards.

These service providers are authorised to handle personal information only for the purposes of providing services to us and are required to maintain appropriate confidentiality and security protections.

We may use and disclose aggregated or de-identified information, which cannot reasonably be used to identify you, for internal business analytics, reporting, marketing insights, or service improvement purposes.

Our website may utilise third-party services such as payment gateways, delivery platforms, analytics tools, or marketing services, those providers may collect or handle personal information in accordance with their own privacy policies. You are encouraged to review those policies before providing personal information through those services.

Any disclosure to Related Companies for their marketing is described above and occurs only if you opt in.

Security

We implement reasonable security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:

  • industry-standard encryption technologies, such as Secure Sockets Layer (SSL), to secure data transmission,
  • secure storage protocols for personal information, including compliance with applicable data protection standards,
  • regular security audits and updates to address emerging threats.

We do not store full credit card details on our systems. Payment information is processed through secure third-party payment service providers that comply with applicable security and data protection standards.

Personal information collected by us may be stored or processed by third-party service providers who assist us with website hosting, infrastructure, maintenance, analytics, or related services. These providers may be located in Australia or overseas. Further information about overseas disclosures (if any) is set out in this Privacy Policy and, where applicable, our Cookies Policy.

While we strive to ensure the security of your information, no method of transmission or storage is completely secure. If you suspect a security threat, please contact us immediately.

Data Breach Protocols

In the event of a data breach involving your personal information, we will comply with the requirements of the Privacy Act and the Notifiable Data Breaches (NDB) scheme. This includes:

  • conducting an immediate assessment to determine the nature and scope of the breach,
  • taking steps to contain the breach and remediate,
  • notifying affected individuals and the OAIC where required,
  • providing guidance to affected individuals on steps they can take to protect themselves,
  • reviewing and updating our security measures to prevent further breaches.

How long we retain your Personal Information

We only hold the personal information we collect for as long as it is reasonably necessary for us to provide our services, for as long as it is required to fulfil our functions and activities, or as required by law. We will take reasonable steps to destroy or permanently de-identify personal information once it is no longer required. We may also delete your personal information if requested by you.

Updates to this Privacy Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices, legal requirements, or industry standards. Substantial updates will be communicated to you via email or website notifications or other means. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact us

If you have any questions, concerns, or request regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: support@stackstore.com.au

Address: 3 Wordie Place, Padstow NSW 2211.